I have had more than 3 years of experience in business analysis and technical support. I have worked with global clients, contributing business values by automating and optimizing the internal business processes as well as developing building market products. Being a bridge between clients and the development team, I have helped my team to focus on the product delivery that meets the client’s needs.

Skills:  

• BA skills: Research, Analysis, Documentation, Wireframe/Mockup, Diagram, Interviewing  

• Domain Knowledge: Procurement, Merchandise, Distribution Management, Marine, ERP  

• Soft Skills: Creativity, Problem Solving, Decision Making, Adaptability, Customer Service, Detail-oriented, Time Management, Training and Coaching, Multi-tasking

Tools: Jira, ClickUp, Figma, draw.io, visily.ai, 365 Offices

DMS

Business Analyst, Feb 2024 – present

Project description  

• Digi sale is a solution suite designed to address the unique business challenges of distribution management. The solution is engineered with rapid customization capabilities, enabling consumer goods companies to optimize their sales and distribution processes.

• Domain: Distribution Management System

• Platform: Web application

• Modules in charge: Product, Warehouse, Sales, Report, Trade Marketing

• Team size: 10

Responsibility  

• Gathering and eliciting requirements from stakeholders, then analyzing and validating them to ensure clarity and completeness.

• Developing process flow diagrams and modules to visualize workflows, also collaborating with technical teams to design solutions that meet business needs.

• Holding grooming meetings with stakeholders to collect feedback through proposed solutions and ensure alignment.

• Creating detailed lists of features, BPMN, and Business rules.

• Designing wireframes and GUI specifications, then handing them over to the Design team to draw mockups and prototypes.

• Reviewing mock-ups and giving feedback to the Design team for modification.

• Preparing the SRS document.

• Organizing grooming meetings to transfer UI, documents to the development team.

• Supporting developers if there is any confusion or query about features.

• Writing test cases and conducting Functional Acceptance Testing.

• Monitoring project progress, reporting on status and risk, together with updating the Gantt chart weekly.

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E-Procurement

Business Analyst, Aug 2022 – Feb 2024

Project description  

• PSA Marine's integrated system, including a CMS Web Application and two iPad apps , automates critical processes such as pilot license upgrades and audits. By replacing manual Excel-based workflows, the system improves operational efficiency, reduces workload, and enhances data analysis capabilities, ensuring timely and accurate information dissemination.

• Domain: Marine

• Platform: Web application + 2 iPad Application

• Team size: 5

Responsibility  

• Receiving and control tickets raised by customer on JIRA to ensure SLAs are met.

• Communicating with customers to gather detailed information, proof, and performing root cause analysis.

• Coordinating with developers to propose and implement solutions to address defects effectively.

• For Change Request, clarifying requirement, designing mock-up and suggest feature development solutions for customer.

• Writing test case and act as Tester to verify if solution has resolved the defect/problem.

• Preparing Released Deployment package and weekly update.

• Actively updating relating requirement such as SRS, URS and writing necessary document if needed.

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Ecommerce

Business Analyst, Dec 2021 - Aug 2022

Project description  

• An intelligent shopping super-app that enables customers to shop online from anywhere using internet-connected devices. It offers affordable prices directly from distributors.

• Domain: Sale

• Platform: Web + Mobile application

• Team size: 5

Responsibility  

• Receiving requirement from stakeholders.

• Analysing requirement and creating solution after discussing with tech lead.  

• Design wireframes and GUI specification, then handing them over to the Design team.

• Giving feedback on the design and writing SRS document.

• Holding grooming meetings with dev team to present clarify upcoming features.

• Assist Dev team if there is any misunderstanding or issue that arise.

• Conducting FAT and writing feedback for modification.

• Supporting customer during UAT.

• Monitoring and updating grant chart on a weekly basis

Foreign Trade University

Major: International Business