Solution-driven Business Analyst with multiple years of experience in consulting and analysing business processes. Specialized in identifying business needs, writing documents, mapping user behaviours with systems and visualizing other relevant data that promotes digital transformation. Interested in helping entrepreneurs improve their current apps and systems for future growth and optimize business strategy.

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Programming Languages: Microsoft SQL  

Skills:

• BA skills: Research, Analysis, Documentation, Wireframe/Mock-up, Diagram, MS SQL Server (Sub Query, JOIN, Select, From, Where, Group By, Having, Order By), SQL Query (MS SQL Server), Dashboard

• Domain Knowledge: CRM, Education, HR Management, E-commerce, Healthcare, Real Estate, Sport

• Soft Skills: Requirement Elicitation, Decision Making, Adaptability, Customer Service, Multi-tasking  

Tools: Jira, Figma, Visily, 365 Offices, Power BI, Odoo ERP, Microsoft Office

Platform: Ecommerce (Odoo) - Healthcare - Education - CRM (Odoo) - Fintech

Business Analyst, Feb 2023 - Present

Project description:  

• Gathering clients’ needs, analysing pros/cons, and designing business solutions to solve customers' pain points. Visualising dashboard and data via Power BI for business insight and strategic planning.

• Performing requirement elicitation, transforming business needs into visual documents: wireframe, customer journey, mind maps...

• Hosting team meetings, conducting Sprint Review & Sprint Retro via both online and physical meeting sessions

• Transferring knowledge to relevant stakeholders, teammates and other types of documents for project handover

• Researching system behaviours, clarifying solutions in multiple domains: e-commerce | healthcare | education | CRM | fintech

Responsibilities:

• Collecting information from product owners, gathering information and analysing business concept to understand clients’ needs

• Writing Work-Breakdown-Structure to facilitate discussion with project managers on the tasks and activities required to be completed

• Preparing User Stories, performed Sprint Grooming, Sprint Planning and Sprint Demo for the project management (Agile/Scrum).

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Financial Project – Canada

Client Advisor, Oct 2022 - Jan 2023

Responsibilities

• Worked closely with customers to support in terms of technology and finance

• Provided consultation regarding policies and Canadian financial system

• Gathered feedback, assisted IT and performed another ad-hoc task

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HR Management Platform - US

Business Analyst, Jan 2017 – Dec 2017

Project description

• Business Analyst of HRM System.

• Studied the system + Perform requirement elicitation for assessment of client’s needs and pain points

• Analysed the modification necessary for integration of daily business processes into the Web-app

Responsibilities

• Performed requirement gathering to identify business needs, risks and expected outcomes

• Conducted Requirement Evaluation with Project Manager to calculate amount of time & effort for each task related to project

• Wrote User Requirement Specification to confirm clients’ needs and expectation regarding the new system

• Prepared Software Requirement Specification for Developer Team to implement the solutions

• Designed dashboard structures + Prepared User Guide necessary for tutorials

• Canada: Business Administration & Marketing - CENTENNIAL COLLEGE (Aug 2018 - Arp 2021)‍

• Italy: International Exchange Program - CENTRO STUDI ITALIANI (Aug 2019 - Sep 2019)

• Vietnam: Management Information System - HOA SEN UNIVERSITY (Sep 2011 - Dec 2016)  

• ENGLISH: IELTS 8.0

• Environics Analytics Certificate (Canada)