Software Engineer Resume – Saigon Technology

Summary

Solution-driven Business Analyst with multiple years of experience in consulting and analysing business processes. Specialized in identifying business needs, writing documents, mapping user behaviours with systems and visualizing other relevant data that promotes digital transformation. Interested in helping entrepreneurs improve their current apps and systems for future growth and optimize business strategy.

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Technical proficiencies

Programming Languages: Microsoft SQL

Skills:

BA skills: Research, Analysis, Documentation, Wireframe/Mock-up, Diagram, MS SQL Server (Sub Query, JOIN, Select, From, Where, Group By, Having, Order By), SQL Query (MS SQL Server), Dashboard

Domain Knowledge: CRM, Education, HR Management, E-commerce, Healthcare, Real Estate, Sport

Soft Skills: Requirement Elicitation, Decision Making, Adaptability, Customer Service, Multi-tasking

Tools: Jira, Figma, Visily, 365 Offices, Power BI, Odoo ERP, Microsoft Office

Professional experience

Platform: Ecommerce (Odoo) - Healthcare - Education - CRM (Odoo) - Fintech

Business Analyst, Feb 2023 - Present

Project description:

Gathering clients’ needs, analysing pros/cons, and designing business solutions to solve customers' pain points. Visualising dashboard and data via Power BI for business insight and strategic planning.

Performing requirement elicitation, transforming business needs into visual documents: wireframe, customer journey, mind maps...

Hosting team meetings, conducting Sprint Review & Sprint Retro via both online and physical meeting sessions

Transferring knowledge to relevant stakeholders, teammates and other types of documents for project handover

Researching system behaviours, clarifying solutions in multiple domains: e-commerce | healthcare | education | CRM | fintech

Responsibilities:

Collecting information from product owners, gathering information and analysing business concept to understand clients’ needs

Writing Work-Breakdown-Structure to facilitate discussion with project managers on the tasks and activities required to be completed

Preparing User Stories, performed Sprint Grooming, Sprint Planning and Sprint Demo for the project management (Agile/Scrum).

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Financial Project – Canada

Client Advisor, Oct 2022 - Jan 2023

Responsibilities

Worked closely with customers to support in terms of technology and finance

Provided consultation regarding policies and Canadian financial system

Gathered feedback, assisted IT and performed another ad-hoc task

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HR Management Platform - US

Business Analyst, Jan 2017 – Dec 2017

Project description

Business Analyst of HRM System.

Studied the system + Perform requirement elicitation for assessment of client’s needs and pain points

Analysed the modification necessary for integration of daily business processes into the Web-app

Responsibilities

Performed requirement gathering to identify business needs, risks and expected outcomes

Conducted Requirement Evaluation with Project Manager to calculate amount of time & effort for each task related to project

Wrote User Requirement Specification to confirm clients’ needs and expectation regarding the new system

Prepared Software Requirement Specification for Developer Team to implement the solutions

Designed dashboard structures + Prepared User Guide necessary for tutorials

Certifications

Canada: Business Administration & Marketing - CENTENNIAL COLLEGE (Aug 2018 - Arp 2021)

Italy: International Exchange Program - CENTRO STUDI ITALIANI (Aug 2019 - Sep 2019)

Vietnam: Management Information System - HOA SEN UNIVERSITY (Sep 2011 - Dec 2016)

ENGLISH: IELTS 8.0

Environics Analytics Certificate (Canada)

Navigating Our Cooperation Models

For when you have the roadmap and the process, but not the people. Tell us the skills and seniority you need, and we send shortlisted profiles. You interview; the engineer you choose joins your existing team and works under your management.

Ideal for businesses that:

Need specialized expertise without adding full-time headcount

Want to scale capacity up or down as the roadmap shifts

Need extra hands on an upcoming or in-flight project

For when you need a team that owns a product, not individuals filling gaps. You select the engineers from the profiles above; they work exclusively on your project alongside your in-house team, keeping context instead of rebuilding it every quarter.

Ideal for businesses that:

Run large or long-term projects that need consistent ownership

Want a stable team that accumulates domain knowledge

Need engineers committed to the business goal, not just the ticket

For when scope and timeline are already settled and budget certainty matters more than flexibility. We define the delivery path up front, so the cost is known before work starts.

Ideal for businesses that:

Have a set budget and a clearly documented scope

Work to a hard deadline

Run projects with defined goals and achievable milestones

For when you want a permanent extension of your engineering organization in Vietnam, your process and your tooling, running on our infrastructure and hiring pipeline across three ISO-certified centers.

Ideal for businesses that:

Are building long-term engineering capacity, not staffing a single project

Want dedicated infrastructure and a managed hiring pipeline

Plan to grow the team steadily over several years

Navigating Our Cooperation Models

How to Hire Top Developers from Saigon Technology?

1. Submit Initial Request

2. Candidate Resume Screening

3. Coordinate Interview Schedule

4. Conduct Interviews

5. Prepare a Service Level Agreement (SLA)

6. Initiate Onboarding Process