Marketing Resource Management – Germany
Business Analyst, Aug 2024 – Present
Project description
- Working on a team of 11 members including 1 PM, 1 BA, 6 Developers, 2 Testers, and 1 DevOps.
- Our system was built to manage the full lifecycle of marketing campaigns. It allows users to create and organize campaigns with detailed information, budgeting, timelines, and associated assets such as banners and frames. Campaigns can be structured by store, client, or region, with flexible options to assign and track items per campaign. The system also supports user and role management, order handling, making it a powerful tool for coordinating campaigns across teams and locations.
Responsibilities
- Gather and clarify new requirements and existing issues from the client
- Analyze the requirements to identify feasibility, dependencies, and business impact
- Propose solutions based on the analysis and existing documentation, aligning with client needs and expectations
- Translate approved requirements into clear and actionable tasks for the development team
- Track development progress, ensuring alignment with client priorities and deadlines
- Establish and manage an efficient workflow, promoting team collaboration and timely delivery
- Support testing and quality assurance processes, ensuring the final output meets the expected standards
Technologies
- MS Office, Docs, Jira, Visily, Figma, FigJam, Whimsical
Template Design Platform – Germany
Business Analyst, Oct 2024 – Present
Project description
- Working on a team of members including 1 PM, 1 BA, 2 Developers, 1 Tester, and 1 DevOps.
- This project aims to deliver an all-in-one platform with a built-in PDF editor for designing and updating banner creatives. It enables efficient management of templates and collections, supports easy customization, and offers seamless export options helping marketing teams maintain brand consistency and speed up campaign execution.
Responsibilities
- Elicit the new requirements as well as the issues from the client
- Use the analysis, and documentation to propose the solution to the client
- Transfer requirement to developers
- Monitor the progress of working based on the priority of the client
- Manage a comprehensive working flow of the team
- Support testing and verifying the quality
Technologies
- MS Office, Docs, Jira, Visily, Figma, Figjam
Fleet Mangement Logistic – Singapore
Business Analyst, Feb 2023 – July 2024
Project description
- Working on a team of 4 members including 1 PM, 1 BA, and 2 Developers.
- We were tasked to maintain and enhance the window application based on the requirements of the client, including the modules to manage the vessels, crews, assets, working processes, and portage bill of the vessels, as well as Inventory management, procurement, track live location of the vessels, and all related activities in the off-shore.
Responsibilities
- Elicit and clarify new requirements and current issues directly from the client
- Analyze the gathered requirements to assess feasibility, scope, and impact
- Propose tailored solutions based on thorough analysis and existing documentation
- Use the analysis, and documentation to propose the solution to the client
- Translate requirements into clear specifications for the development team
- Monitor development progress, ensuring alignment with client priorities and timelines
- Manage the team's workflow to maintain efficiency, collaboration, and delivery quality
- Support testing and quality assurance to ensure solutions meet defined standards and client expectations
Technologies
- MS Office, Docs, Trello, Visily
Logistic – Israel
Business Analyst, Dec 2023 – Mar 2023
Project description
- We were tasked to build a Warehouse Management System, integrate with the ERP system, including 1 application and 1 web portal that helps the admin, workers, and multi-tenants to join in the WMS system. The overall functionalities include setting up the master data, managing the Inbound orders (receiving goods, put-away in stock) and Outbound orders (pick-up products, packing and delivery). Furthermore, we also support creating the solution for inventory management, delivery management, as well as issue reports, etc.
Responsibilities
- Research available materials and analyse client requirements to gain a clear understanding of project needs
- Collaborate with the client to clarify and refine requirements through discussions and feedback sessions
- Use analysis tools such as mind maps and BPMN diagrams to visualize key system features and workflows
- Design wireframes to represent the main functions and user interface screens of the system
- Collaborate with the team to develop the Work Breakdown Structure (WBS) and finalize requirement details for accurate effort estimation
Technologies
- MS Office, Docs, Draw.io, Visily
Fintech – Laos
Business Analyst, Sep 2023
Project description
- Working on the presale stage
- We were tasked to create an E-wallet platform with 4 main systems, including 2 applications and 2 websites that allows the individual & business users to do the finance activities, with the core service of our client is to provide digital lending and depositing services with simplified and simple-automated process flow. The system also allows the admins and staff to manage the system with the specific roles and permissions
Responsibilities
- Participated actively in the presale phase to understand client expectations and define project scope.
- Conducted in-depth research on available materials, construction workflows, and estimation standards to support requirement gathering.
- Analyzed and documented client requirements to ensure alignment with business goals and technical feasibility.
- Collaborated closely with cross-functional teams including developers, designers, and project managers to develop a clear Work Breakdown Structure (WBS).
- Analyse and using mind map, BPMN to visualize the main features of the systems
- Work with the team to create the WBS file and transfer the requirements to finalize the estimation
Technologies
- MS Office, Docs, Whimsical, Draw.io
Construction – Singapore
Business Analyst, Sep 2023
Project description
- Working on the presale stage
- We were tasked to create the website to help the users to import the multiple files with the estimated cost into the system, support calculation based on the input and bring to the users the final quotation for the constructions. This system can reduce the time and effort of the constructors and estimators when they are in charge of an estimation of the construction, with the high accuracy, saving cost, and performance provided.
Responsibilities
- Participated in the presale phase to gather and validate initial business requirements with stakeholders.
- Conducted in-depth research on existing market solutions and materials to identify gaps and opportunities for system enhancement.
- Collaborated closely with clients to analyze business needs and translate them into functional and non-functional requirements.
- Contributed to the development of the Work Breakdown Structure (WBS) to outline project scope, deliverables, and timelines.
Technologies
Digital Forensics 1 – United States
Business Analyst, Feb 2022 – Dec 2022
Project description
- Working on a team of 15 members including 1 PM, 1 BA, 9 Developers and 4 QC.
- We were tasked to build the platform to analyse the information that was collected from the mobile devices of clients.
Responsibilities
- Actively participate in the project as a Business Analyst (serving as a proxy Product Owner)
- Elicit, gather, and analyse requirements from U.S.-based clients to ensure a clear and shared understanding
- Utilize tools such as Figma and Balsamiq for wireframing and visualizing system interfaces
- Use Jira for task management and tracking progress across the development lifecycle
- Create comprehensive documentation, including SRS, requirement traceability matrices, and other requirement documents
- Conduct client demos to present features, gather feedback, and validate requirements
- Collaborate with the development team to transfer requirements, support estimation, and propose solutions to emerging issues
- Support testing efforts in both development and UAT environments to ensure solution quality and alignment with client expectations
Technologies
- MS Office, Docs, MS Azure, Figma, Balsamiq, Draw.io, MySQL, Jira
Digital Forensics 2 – United States
Business Analyst, Sep 2022 – Nov 2022
Project description
- We were tasked to rebuild the application to analyse the information that was collected from the hardware devices of clients
Responsibilities
- Research and analyze the requirements of the existing website to identify key functionalities, gaps, and improvement areas
- Assist in creating the Work Breakdown Structure (WBS) to support pre-sales planning and effort estimation
Technologies
