Project Healthcare - UAE
Business Analyst cum Product Owner Assistant, Feb 2026 - Present
Project description
- Delivered a comprehensive healthcare platform enabling a seamless end-to-end patient journey, from initial check-in through diagnosis and treatment updates within electronic health records. The solution was designed to streamline operational workflows while ensuring full compliance with UAE Shafafiya data exchange standards.
Responsibilities
- Gathered and documented business requirements via stakeholder discussions.
- Elicited and documented detailed business requirements through structured stakeholder workshops and discussions, ensuring alignment between operational needs and system capabilities.
- Designed end-to-end business process flows, use cases, and user stories to support both administrative workflows and technical implementation.
- Acted as a hands-on product analyst by reviewing system workflows, validating user interactions, and ensuring alignment between system behaviour and real-world usage expectations.
- Defined clear acceptance criteria and collaborated with QA teams to validate system functionality, ensuring completeness and accuracy of delivered features.
- Worked closely with development teams to refine system design, user interface behaviour, and workflow logic, ensuring the platform operates intuitively and aligns with business requirements.
- Analysed system logic and data flows to ensure consistency, accuracy, and reliability across modules, particularly in clinical and insurance-related processes.
- Assisted the Product Owner in backlog refinement, feature prioritisation, and story clarification to ensure development tasks aligned with business objectives and user expectations.
- Supported release planning and feature validation by reviewing implemented functionalities, identifying workflow gaps, and coordinating feedback between stakeholders, QC teams, and developers.
Key features delivered
- Patient Management Module: Designed workflows for patient creation, insurance information capture, and appointment scheduling, ensuring a structured and user-friendly process.
- Dental Charting System (Perio & Treatment Planning): Contributed to the development of an interactive UI supporting clinical procedures, treatment tracking, and planning workflows.
- Diagnosis & Assessment Module: Structured workflows for recording, validating, and managing clinical assessments to ensure data accuracy and consistency.
- Insurance Management: Defined logic for recording insurance providers and mapping treatment pricing based on policy rules, ensuring accurate billing and operational transparency.
Education System - Japan
Business Analyst, May 2024 - Jan 2025
Project description
- A Japanese education centre required a comprehensive digital platform to seamlessly connect administrators, teachers, and students within a unified system. The solution was designed to manage core academic operations including students' enrolment, course management, test creation using a centralized question bank, and curriculum planning.
Responsibilities
- Partnered and collaborated with Japanese education centre's stakeholders to identify pain points and brainstorm the solutions regarding how the system should be structured
- Mapped curriculum management process, ensuring the alignment between the courses' data and the academic performance metrics within the system
- Developed business process of the system to make sure that current process matches the real-life daily activities
- Ensured the solution met local compliance and institutional standards, enabling seamless adoption across multiple branches of the centre
- Contributed significantly to the design of test bank, test creation and automated academic performance calculation
Key features delivered
- Student Management - enrolment, attendance tracking, and electronic students' records
- Course Management - creation, scheduling, and administration of courses
- Progress Tracking - continuous monitoring of students' engagement, coursework completion and test results
- Curriculum Management - design and organization of academic programs aligned with institutional standards
ERP Internal Systems – Vietnam
Product Owner, March 2022 – PRESENT
Project description:
- Working on a team of 20 members including: 1 Product Owner, 1 SM cum BA, 2 BA, 12 DEV, 4 QA/QC
Responsibilities:
- Collaborating with all stakeholders in company to define needs and strategy
- Defining the vision for the team’s product
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing them based on changing requirements.
- Overseeing all stages of product creation including design and development.
- Training, reviewing team's BAs to develop user stories.
- Liaising with the QA/QC team to define test strategy.
- Liaising with Devs team to define development strategy.
- Review test cases and contribute to UAT.
- Monitoring and evaluating product progress at each stage of the process.
- Liaising with the product team and end-users to deliver release(s).
Technologies
- Clickup, Google Doc, Miro
Property Management – United Kingdom
Business Analyst cum Proxy Product Owner, Nov 2020 – March 2022
Project description
- Working on team with 10 people: 1 SM, 1 PO cum BA, 2 QA/QC, 5 DEV. 1 UI/UX Designer
- Data Importing, Dynamic Role & Permission. Tier & Pricing Plan, Data Management
Responsibilities
- Work closely with all stakeholders (line manager, development team, clients) to define product roadmap, vision and manage the product backlog.
- Maintain documents on Confluence.
- Maintain and refine backlog on JIRA.
- Ensure that the team is on the same page for a project to work effectively.
- Inspecting and evaluating product progress through each iteration and accountable for each stage of the development process and the final product
- Refine the process, identify areas for improvement, and support the sprint.
- Contribute to development process (UI/UX, Q/C)
Technologies
- Invision, Slack, Jira, Confluence, SQL
Reporting System – Singapore
Business Analyst cum Scrum Master, Feb 2020 – Nov 2020
Project description
- Working on team with 5 people: 1 SM cum BA, 1 QA/QC, 2 DEV. 1 UI/UX Designer
- Reporting, Template, History Version, Audit Data
Responsibilities
- Work closely with all stakeholders (line manager, development team, clients) to define product roadmap, vision and manage the product backlog.
- Ensure that the team is on the same page for a project to work effectively.
- Inspecting and evaluating product progress through each iteration and accountable for each stage of the development process and the final product
- Act as the Scrum Master for the Scrum Team: Host, maintain and improve in scrum's events and team's processes
- Create and update work-in-progress reports to all stakeholders to ensure optimized performance and project outcomes.
- Refine the process, identify areas for improvement, and support the sprint.
- Manage scope, budget, and time, also weighing priorities according to the needs and objectives of stakeholders.
- Contribute to development process (UI/UX, Q/C, Coding)
Technologies
- Microsoft Office (Word, PowerPoint and Excel), SQL, WhatsApp, Zoom, Trello.
Recruitment System – United States
Business Analyst, Feb 2019 – Jan 2020
Project description
- Working on team with 7 people: 1 PM, 1 BA, 1 QA/QC, 3 DEV, 1 UI/UX Designer
- Recruitment & Hiring, CV Parser, Onboarding
Responsibilities
- Engage Client to gather software requirement business rules and ensure alignment with development teams.
- Work closely with clients to define needs and requests to ensure clients meet their satisfaction.
- Identify and reconcile errors with client data to ensure accurate business requirements.
- Maintain and create software documents, test cases based on client’s requirement and data.
- Support PM to estimate efforts and manage team progress
Technologies
- Microsoft Office (Word, PowerPoint and Excel), SQL, WhatsApp, Zoom, Trello.
HRMS – Vietnam
Business Analyst, Jan 2018 – Dec 2018
Project description
- Working on team with 5 people: 1 PM, 1 BA, 1 QA/QC, 2 DEV
- Employee Portal, Payroll, Recruitment
Responsibilities
- Prepare prototype for system demonstration
- Gather and document customer requirements via interview session
- Prepare Functional Requirement Document, Test Scenarios based on identified customization
- Communicate and collaborate with technical team to clarify requirements for development
- Conduct final QC after finishing development
- Conduct UAT session for customer approval and training session for key users/ end users
- Migrate master data/ historical transactions from legacy systems to production system
Technologies
- Microsoft Office (Word, PowerPoint and Excel), SQL, WhatsApp, Zoom, Trello.
Banking– Vietnam
Technical Support Engineer, Jan 2017 – Dec 2017
Project description
- Working on team with 3 people: 1 IT Manager, 1 IT Specialist, 1 Technical Engineer
- AML Reconciliation, Balance Sheet, Bank Statement, Data Extraction
Responsibilities
- Contact customer as the primary contact of the issues
- Deliver advanced technical troubleshooting and solutions
- Escalated to higher level of management if requested
- Collaborate on cross-team technical issues
- Manage critical issues by setting customer expectations and professionally communicate to all parties involved.
Technologies
- PHP, Oracle, Internal Tools
- Microsoft Office (Word, PowerPoint and Excel), Oracle PL/SQL
